Accredited Consulting

Our Partnership Model

We have Accredited Consulting Partners (ACPs) throughout the world, assisting organisations to implement the new international customer experience standard.

Certified ACP’s have been assessed and trained on all aspects of the International Customer Experience Standard, including having many years’ experience across many aspects of business.

If you want to become one of our ACP’s then Apply here.

What are the benefits of being a Certified Accredited Consulting Partner?

Online Assessment

Training Revenue


  • Documentation
  • Journey Mapping
  • Research Management
  • Consultancy
  • Software
  • Assessments
  • Repeat Business
  • Opportunities year after year

Interested in becoming an Accredited Consulting Partner (ACP)?

Not anyone can become an ACP, to be a valid candidate, you will need the experience and expertise in 5 of the following:

  • Service Quality Management
  • Quality Management
  • People Performance Improvement
  • Process Management and Process Mapping
  • Complaints Management
  • Customer Service Management
  • Customer Experience Management
  • Voice of Customer Measurement
  • Voice of Employee Measurement
  • Customer Journey Mapping
  • Total Quality Management
  • EFQM
  • 6 Sigma and/or Lean Sigma
  • Investors In People
  • Strategic Planning
  • Organisational Development
  • Internal / External Auditing

Current Partners

Ethos is the regional partner for Middle east, Asia and Africa and CSN is the Country partner for the UK.

Become a Partner

Interested in becoming an Accredited Consulting Partner?