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2024-04-12T11:38:05+00:00
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Customer Experience Framework CXF2024 Online Assessment + PDF
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450.00
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Digital Channels Customer Experience Framework DCXF2024 Online Assessment + PDF
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598.00
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450.00
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Employee Happiness and Wellbeing Framework EHWF2024 Online Assessment + PDF
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598.00
$
450.00
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Frameworks – Publications (PDF)
CXF2024 – Customer Experience Framework PDF
$
99.00
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DCXF2024 – Digital Customer Experience Framework PDF
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99.00
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EHWF2024 – Employee Happiness and Wellbeing Framework PDF
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99.00
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Frameworks – Online Assessments
CXF2024 – Digital Customer Experience Framework – Assessment
$
499.00
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DCXF2024 – Digital Customer Experience Framework – Assessment
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499.00
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EHWF2024 – International Employee Happiness and Wellbeing Framework – Assessment
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499.00
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Standards – Publications (PDF)
ICXS2024 – International Customer Experience Standard (pdf)
$
149.00
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IDCXS2022 – International Digital Customer Experience Standard (pdf)
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149.00
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IEHWS2023 – International Employee Happiness and Wellbeing Standard (pdf)
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149.00
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Standards – Online Assessments
ICXS2024 – International Customer Experience Standard (Online Assessment)
$
950.00
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IDCXS2022 – International Digital Customer Experience Standard (Online Assessment)
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950.00
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IEHWS2023 – International Employee Happiness and Wellbeing Standard (Online Assessment)
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950.00
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Education & Learning
MSc – Customer Experience and Service Management
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CERT – Customer Experience and Service Management
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DIP – Customer Experience and Service Management
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Employee Happiness – Training – 2 day duration
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ICXI CEM Model – Awareness and Implementation Training – 2 days duration
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ICXS2019 – Awareness Training – 1 day duration
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ICXS2019 – Internal Auditor Training – 2 days duration
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IDCXS2022 – Awareness Training – 1 day duration
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IDCXS2022 – Internal Auditor Training – 2 days duration
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Journey Mapping Training – 1 day duration
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Policies Preparation Training – 1 day duration
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VoC Research – Training – 1 day duration
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Books & Guidelines
Customer Happiness on the Horizons: How to achieve Customer Happiness and Loyalty influenced by Happy Employees
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0.00
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Seeing Round Corners: White Paper, by Philip Forest, President of International Customer Experience Institute
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0.00
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Navigator Assessments
CXN2024 Customer Experience Navigator
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499.00
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DCXN2024 Digital Channels Customer Experience Navigator
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499.00
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Navigator Publications
CXN2024 Customer Experience Navigator, PDF
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99.00
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DCXN2024 Digital Channels Customer Experience Navigator, PDF
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