ICXS2019 - CUSTOMER EXPERIENCE CERTIFICATION

TYPICAL CERTIFICATION JOURNEY

customer experience journey map
customer experience journey map

For full details on the process you can contact one of our Accredited Consulting Partners, details of which are on this website.

IMPLEMENTATION OVERVIEW

Pre-Implementation Requirements

customer experience mapping tool

The organisation shall purchase a copy of this Customer Experience Standard ICXS2019 in order to ensure that the original and latest revision of ICXS2019 is being implemented

journey certificate

The organisation shall adhere to the requirement of producing the “Strategic Intent” document outlining that the organisational leadership is fully committed to all aspects of ICXS2019

customer experience certification

The “Strategic Intent” document shall be made available to all relevant interested parties within the organisation

customer mapping tools

The organisation shall prepare, keep updated and make available an organisational chart for all relevant interested parties of the organisation clearly identifying where responsibility and accountability for customer experience delivery lies

partnership model

The organisation shall prepare a product / service portfolio detailing the main features of the products / services it delivers