The Institute has developed a number of online tools to assist organisations in implementing ICXS2019 and facilitating customer experience service excellence.
We have produced 4 online assesment types, full details as follows. The online assessment software is typically used by an organisation, and / or its Consultants or our Certification Partners to assess the status of the organisation implementing the ICXS2019 standard. It can also be used as a continuous improvement and benchmarking tool.
All Assessment reports conducted by or for an organisation are retained securely within the online solution. Online reports can be printed off in pdf format for circulation or for a comprehensive review of the assessment completed.
The Institute provides its customers with the opportunity of conducting various types of assessments using the Online Reporting Solution found on the official website of the International Customer Experience Institute www.icxi.com which is accessible to all registered users.
CERTIFICATION AND SURVEILLANCE ASSESSMENTS
The British Standards Institution (BSI) and Bureau Veritas (BV) are the global certification partners of ICXI. Only BSI and BV can carry out third party Certification and Surveillance Assessments for ICXS2019. Should an organisation wish to be assessed and certified, they do so by contacting BSI or BV directly.
Certification is valid for a maximum of 3 years including surveillance assessment by one of our Certification Partners each year during this period. Organisations can, if they desire, request further re-assessment no earlier than 6 months after a previous certification assessment.
All assessment results are completed and reported online, with comments for each criterion input by the assessors. Reports are generated online as a PDF report with the overall customer experience service excellence performance score and results for each of the sections.
Reports are not only produced by the online solution, but a history of every assessment is retained online for further reference and benchmarking.