This globally recognised Customer Experience Management (CEM) Standard is structured to support all organisation types and sizes both public sector and private sector. Organisations can use this uniquely positioned standard as a framework and platform to address the challenges faced in delivering a consistent and predictable customer experience across all delivery channels.
There are three levels of performance which can be achieved, dependent upon the oraganisation's results against the criteria outlined in this standard, the levels are:
Achieved 75% - 89%
Achieved 55 - 75%
More than 200 organisations across multiple sectors around the world are now transitioning from TISSE2012 to the new international customer experience standard ICXS2019.
Achieving The International Customer Experience Standard by delivering Service Excellence through a structured, measured and effective customer experience approach brings many continuous improvement benefits to organisation, some of the benefits include:
AUDITORS AND ASSESSORS