CUSTOMER EXPERIENCE IN
PRACTICE

The NEW International Customer Experience Standard (ICXS2019) has been developed by the International Customer Experience Institute and the British Standards Institution BSI ( www.bsigroup.com ).

This unique Service Excellence standard product is achieved through commitment and achievement of service excellence and continually improving the customer experience across all of your delivery channels.

How do you achieve the ICXS2019?

There are three levels of results which can be achieved dependent upon the organisation's performance against the criteria of this standard:

Excellence levels
International service Excellence
performance

Achieved 90% or more of ICXS2019 Requirements

Excellence levels
International benchmark
performance

Achieved 75% - 89.9% of ICXS2019 requirements

Excellence levels
International standard
performance

Achieved 55 - 74.9% of ICXS2019 requirements

More than 200 organisations across multiple sectors around the world are now Transitioning from TISSE2012 to the new international customer experience standard ICXS2019.

IMPLEMENTATION BENEFITS

Achieving the International Customer Experience Standard by delivering Service Excellence through a structured, measured and effective customer experience approach brings many continuous improvement benefits to organizations, some of the benefits include:

178

CERTIFIED ORGANISATIONS

15,210

INDIVIDUALS TRAINED

573

AUDITORS AND ASSESSORS

3,980

ONLINE ASSESSMENTS