The NEW International Customer Experience Standard (ICXS2019) has been developed by the International Customer Experience Institute and the British Standards Institution BSI ( www.bsigroup.com ).
This unique Service Excellence standard product is achieved through commitment and achievement of service excellence and continually improving the customer experience across all of your delivery channels.
There are three levels of results which can be achieved dependent upon the organisation's performance against the criteria of this standard:
More than 200 organisations across multiple sectors around the world are now transitioning to the new international customer experience standard.
Achieving the International Customer Experience Standard by delivering Service Excellence through a structured, measured and effective customer experience approach brings many continuous improvement benefits to organizations, some of the benefits include:
AUDITORS AND ASSESSORS