DRIVING CUSTOMER
EXPERIENCE MANAGEMENT

The World’s First Customer Experience Standard - reshaping the world of the customer experience is the natural evolution for TISSE (the world’s first service excellence standard) with the sole focus now on the ever growing field of customer experience.

This globally recognised Customer Experience Management (CEM) Standard is structured to support all organisation types and sizes both public sector and private sector. Organisations can use this uniquely positioned standard as a framework and platform to address the challenges faced in delivering a consistent and predictable customer experience across all delivery channels.

ICXS2019 Excellence Levels

There are three levels of performance which can be achieved, dependent upon the oraganisation's results against the criteria outlined in this standard, the levels are:

International Service Excellence
performance

Achieved 90%+

International Benchmark
performance

Achieved 75% - 89%

International Standard
performance

Achieved 55 - 75%

More than 200 organisations across multiple sectors around the world are now transitioning from TISSE2012 to the new international customer experience standard ICXS2019.

IMPLEMENTATION BENEFITS

Achieving The International Customer Experience Standard by delivering Service Excellence through a structured, measured and effective customer experience approach brings many continuous improvement benefits to organisation, some of the benefits include:

200+

CERTIFIED ORGANISATIONS

16,000+

INDIVIDUALS TRAINED

600+

AUDITORS AND ASSESSORS

4,000+

ONLINE ASSESSMENTS